Returns & Exchanges

We want you to love your Jouer products, but if you are not completely satisfied, we offer a 30-day return policy for items purchased directly from our website. Please ensure items are in their original packaging and lightly used or unused to qualify for a full refund.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label. Print the label and securely attach it to your return package.

3

Pack and Ship

Place the items in their original boxes and use a secure shipping mailer. Drop off your package at any authorized carrier location identified on your label.

4

Receive Your Refund

After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7–10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing